TERMS & CONDITIONS

Clear communication is key. If clients fail to respond or provide necessary information within a reasonable time, this may result in:
- Delays in completing tasks
- Unused hours being deprioritised
- Deletion of stored project materials, including passwords and confidential documents, if no contact is made for 14+ days.
Re-setup of access or accounts after such delays may be billable.

All client data and information will be treated with the strictest confidence.
I may store login credentials temporarily for project use, but these will be deleted after project completion or after prolonged inactivity (see clause 1).
Any access to client accounts, subscriber data, or third-party platforms (e.g. email marketing systems or website dashboards) will be used solely for completing the agreed work. No client data will be shared, copied, or stored outside of your account.

I reserve the right to showcase completed work (e.g. website designs, social media visuals, spreadsheets) in my portfolio or for marketing purposes.
No personal or confidential information will be shared.
If you prefer your project not to be included in marketing, please inform me when work begins.

All ongoing and hourly work is payable via invoice or an alternate agreement. Payment is due within the stated duration found on the invoice.
For services purchased through this website, completed work will be sent to you after the payment has been processed successfully.
Late payments may delay current or future work.

Cancellations are completely fine, but:
- Please communicate clearly and directly if you wish to pause or stop any ongoing work.
- Once work has been completed, no refunds are issued, including for deposits or billed hours.
Work will not be paused or cancelled unless I receive clear communication to do so or unless I need to cancel (in which case I will notify you as soon as possible).
Refunds can be requested within 24 hours of purchase for service packages bought through this website. Once work has begun, refunds cannot be offered.

6. Website Purchases

For service packages bought through this website, all final digital files will be delivered via your requested method (WeTransfer or Google Drive).
A confirmation email will be sent after purchase, with instructions on how to submit project details and assets.
Work cannot begin until all required materials have been provided.
Each package includes review sessions for small edits and refinements. Requests for major changes or full redesigns beyond the included revisions may incur additional charges.