1. Communication & Availability

• Clear communication is key. If clients fail to respond or provide necessary information within a reasonable time, this may result in:

  • Delays in completing tasks

  • Unused hours being deprioritised

  • Deletion of stored project materials, including passwords and confidential documents, if no contact is made for 14+ days.

• Re-setup of access or accounts after such delays may be billable.

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2. Confidentiality

• All client data and information will be treated with the strictest confidence.

• I may store login credentials temporarily for project use, but these will be deleted after project completion or after prolonged inactivity (see clause 1).

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3. Portfolio & Marketing Use

• I reserve the right to showcase completed work (e.g. website designs, social media visuals, spreadsheets) in my portfolio or for marketing purposes.

• No personal, confidential, or identifying information will be shared.

• If you prefer your project not to be included in marketing, please inform me when work begins.

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4. Payment Terms

• All projects and hourly work are payable via invoice or an alternate agreement.

• Payment is due within 7 days of invoicing unless agreed otherwise.

• Late payments may delay future work.

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5. Cancellations & Refunds

• Depending on the scope or frequency of tasks, a deposit may be requested before work begins.

• Invoices are issued at the end of each calendar month for all completed work, unless otherwise agreed.

• Cancellations are completely fine, but:

  • Please communicate clearly and directly if you wish to pause or stop any ongoing work.

  • Once work has been completed, no refunds are issued, including for deposits or billed hours.

• Work will not be paused or cancelled unless I receive clear communication to do so or unless I need to cancel (in which case I will notify you as soon as possible).